Quick fixes for common issues
Something not working as expected? Find the issue below and follow the steps to fix it in minutes.
I Didn't Receive an Approval Email
Check spam / junk folder
Approval emails can land in spam. Look for the subject: "Action Required — Email Ready for Your Approval."
Check your dashboard instead
Even without the email, all pending approvals are in the Follow-ups section of your dashboard.
Verify your email account is connected
Go to Settings → Email Account and confirm your email shows a green checkmark ✅. If not, reconnect it.
My File Didn't Upload Correctly
Check your file format
You must upload a .xlsx or .xls file. PDF, Word, or CSV files are not supported.
Check your column names
Your file needs exactly 5 columns: Client Name, Client Email, Email Subject, Message, Follow-up Date. Check for typos.
Check your dates
Use a consistent date format — like 15/03/2025 or 15 March 2025. Mixed formats cause some rows to be skipped.
Remove merged cells or blank rows
Merged cells or empty rows in the middle of your data can confuse the upload. Clean these up and re-upload.
An Email Was Sent to the Wrong Client
QubrixMail never sends without approval
If a wrong email was sent, it was approved — even if accidentally. The approval window always shows the client name and email before you click.
Going forward
Always double-check the client name and email address in the approval window before clicking Approve.
I Can't Find a Pending Email in My Dashboard
Filter by status
In Follow-ups, use the status filter to show Pending Approval items only.
It may already be approved or skipped
Filter by Sent or Skipped status to see if it was already acted on.
Check the follow-up date
If the date hasn't arrived yet, the email shows as Scheduled — not pending.
I Need to Change a Client's Email Address After Uploading
Update from the Dashboard
Go to Follow-ups → find the item → click Edit → update the email address and save.
Already sent?
If the email has already been approved and sent, the change won't affect that sent message.
Still need help?
Contact our support team and we'll get back to you within one business day.