Frequently Asked Questions
Quick answers to the questions we hear most often about QubrixMail.
QubrixMail helps you send scheduled follow-up emails to your clients. You upload a list of clients with dates, and the system reminds you when it's time to send — then waits for your approval before anything goes out.
QubrixMail works with standard Microsoft Excel files — .xlsx or .xls. Each row in the file represents one scheduled email to one client.
The email stays in a Pending state until you act on it. You can find all pending approvals in the Follow-ups section of your dashboard at any time — nothing expires or gets deleted automatically.
Yes. Your data is encrypted and only visible to you. QubrixMail does not share your client information with any third parties.
Standard and Business plans send emails through your own email service provider — Resend, SendGrid, Mailgun, or Brevo. You create a free account with any of these providers, generate an API key, and paste it in Settings → Email Provider. Your follow-up emails then go out through your own account, from your own domain, with your own sending reputation.
Basic Analytics (all plans) shows sent counts, approval/rejection rates, and a daily sent graph. Advanced Analytics (Standard and Business) adds real-time delivery, open, bounce, and failure tracking powered by webhook events — plus a visual email funnel and contact health insights.
Go to Dashboard → Team and click Invite Member. Enter their email, choose a role (Approver or Viewer), and send the invitation. They will receive a link to create their account. Team Management requires the Business plan.
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